How do I submit a support ticket?

If you are having an issue (e.g. bug, configuration, question) you can open a support ticket by emailing support@conversocial.com or clicking "support" in-app (you'll need to register a separate login with your email), and our support team will review your email.

Tips for faster resolution:

• Specify which user(s) are impacted by providing their email address
• Include media (screenshots, gifs, videos) to show the problem where possible
  • For media, full window views are preferable as we may notice something else outside of the reported problem area where you're experienced the exact problem
• Provide URL examples where relevant (e.g. a link to a conversation where the problem occurs)
• Report one issue per e-mail (start a new e-mail thread for a new bug/issue)

How to use the Zendesk interface to log a ticket, as an alternative to sending an email

• When logged into Agent Workspace, click Support in the top left.
  
  
  
• You will need a separate login for the support center. Create an account with the same email, or  login if you've previously registered your email address.