Submit a request
Check your existing requests
Didn't find what you were looking for?
Get in touch
Fill out a request form
Conversations - Incoming Content
Using customer info - adding, editing & deleting
Using tags (on customers) - adding & deleting
Using internal notes (on customers) - adding & deleting
Outbound - Publishing & Data Export
Generating a data export
Adding photos and URLs to published updates
How to send geo-targeted updates (Facebook only)
Dashboard & Analytics
How to view engagement metrics of published updates
How does business hours change my analytics?
What is IPM score?
Account - Settings & Configuration
Managing customer info fields - creating, editing and deleting
Managing tags (on customers) - creating, editing and deleting
Managing tags (on content) - creating, editing & deleting
Can I bulk archive content?
Using internal notes (on conversations) - adding and deleting notes
Which Internet Browsers do you support?
Google + and Youtube
Restrictions of Youtube
Formatting text with Google+ (bold, italic & strikethrough)
How to add a YouTube channel?
Where is the API documentation?
How do I generate API Tokens?
Proactive Twitter Searches
Creating proactive searches
Best practice for searching by location
Twitter search: search by Klout score
Known Issue: Deleting brand responses on YouTube
Known Issue: publishing a Facebook album with two photos does not work
Delayed / Missing content
11.04.2014 - Security setting for session timeout
09.04.2014 - Update to Play Mode
01.14.2015 - Customer Profiles